I've just got the email for Standard Chartered's Pymetrics interview for their international graduate program. Congratulations, you have been shortlisted for a telephonic interview with me. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. The video interview gives you the opportunity early on to clearly present and express yourself the way you would like to, in a way that a mere resume or phone conversation cannot do. Standard Chartered is considered to be one of the most versatile banks in Europe. Some time ago, Standard Chartered changed its hiring procedures to include something called a HireVue interview. "A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. Through conversations, some things in his personal life impact his job can impact his job in a negative way. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? "As a manager, I have a really great history in delegating the right work to the right people in the right amount. Fechar. How to Answer: Why Do You Want to Work Here? Standard Chartered Interview Experience | On-Campus Internship 3. What did you do to tackle the obstacles? 3. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. Talk in details about the types of programs you have mastered in your career and make sure that your interviewer walks away from your interview knowing that you will be able to master their system in short order. Capacity and resources management. "From an early age working on computers, I have pretty great word processing skills. I applied through a staffing agency. Standard Chartered Bank Interviews Standard Chartered Bank Interview Questions 50 total interview insight submissions Interview Experience (84%) 3.5 Very Negative Negative Neutral Positive Very Positive Interview Difficulty (96%) 3 Very Easy Easy Average Difficult Very Difficult % Interns - FT Offers (79%) 45% 0% 20% 40% 60% 80% 100% 10% 30% 50% The questions for this interview are generally competency-based with a few job-specific inquires. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. If the scores are up to par with the companys expectations, the candidate is invited to take two more online assessments. Think about your definition of success. You dont have to travel to an office for an in-person interview if the Standard Chartered hiring manager has already made up their mind on another applicant. In the banking industry, customers all have very unique financial situations and personality types so a very customized approach is required to make each customer feel valued. The strengths assessment is sent to the candidate via email after they have submitted their application. Standard Chartered Bank announced the appointment of Muhannad Mukahall as the new Chief Executive Officer at Standard Chartered Bank Qatar. Pymetrics assessments are easy, and they send invitations to next round really fast. For this question, your interviewer will be looking to get some insight on your interpersonal skills by seeing how you handle the adverse situation of dealing with a difficult coworker. Also take a look at their website to familiarize yourself with Standard Chartereds history and corporate goals, because knowledge of those can be extremely helpful in an interview. By Richard McMunn of:https://passmyinterview.com/pre-recorded-video-interview/#videintervie. "I took a client call that had a history of poor customer experiences with the organization. Over time, I've become very proficient at counting cash and using our Accubanker money counting machine. I am confident in my ability to find a solution to last minute, or unexpected, problems.". For this question, tell your interview one unique trait or skill that you will bring to the lobby of Standard Chartered when it comes to customer service. Prior to him leaving, his manager reached out to thank me for the great service!". mostly java8 and spring boot and rest API. Looking back on that situation, I hadn't noticed the daily deal during our morning huddle and I take full responsibility for that. Standard Chartered GBS Interview Experience | On-campus Internship. You'll need the ability to move from task to task quickly and proficiently and your interviewer knows that the best way to do that is through solid organizational skills. The purpose of these video or one-way interviews is to save everyone time. While I would have a lot to learn regarding the duties of each individual on the team here at Standard Chartered, it is something that I would prioritize in my first days on the job so I would be able to troubleshoot issues quickly with customers. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Thanks so much in advance 3 6 Related Topics Careers Financial career Without doubt one of our most fruitful partnerships, with both parties bringing new ways to push the boundaries of the opportunity our platform offers. As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. Mac 2020 - Sep 20211 tahun 7 bulan. Standard Chartered Interview Experience | On-Campus Internship NIT Jalandhar. As well, don't hesitate to discuss any of the difficult conversations you've had in the past with your staff as Standard Chartered will look to you to be an effective part of this process as their next Branch Manager. We do not have advertisements on our pages but we do try to make money through paid-memberships. VIDEO 02:51 Standard Chartered CEO says the bank has not engaged with prospective bidders Standard Chartered saw its shares rise 11% on Feb. 9 after Bloomberg News reported that FAB was. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. MT. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. Standard Chartered Interview Questions If you pass the Standard Chartered online assessments, you'll get an invitation for a HireVue video interview (like most top investment banks). "In my last position, I was responsible for the cash deposit on a daily basis. 24/02. This question allows your interviewer to gain insight into a few different things about how would you work as part of the team with Standard Chartered. Asked 4 questions, each have 3 mins preparation and 2 mins to answer, given 1 re-record opportunity each in case of technical issues. During those calls, I need to take a genuine approach and sympathize with the customer and give our company promise to make it right. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing. These activities include a group exercise and role-play exercise as well as two interviews with a manager and a senior member of the Standard Chartered team. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. Check out our Standard Chartered Pass the Interview Pack (Everything you need to get prepared + Up to Date Questions for 2022): https://geni.us/stanchartinterviewpass Show more Tell Me About. How did you approach it? The results of the assessments inform Standard Chartered of the candidates proficiency with numbers, novel information, and ambiguous data among other things. I have access to schedules of our entire team and use that to set timelines for follow up with customers as well. I interviewed at Standard Chartered Bank (Singapore) in Feb 2023. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. With each program, I was able to learn and master the programs quickly. The purpose of this page is to help you prepare for your job interview. As you reflect on your career, think of a time that you had to use research and teamwork to get a writing project completed and explain it in detail to your interviewer. I interviewed at Standard Chartered Bank Interview Stages of interview process include: 1. 6. The process took 1 week. "If you were to ask any of my current or past coworkers what my best skill in the workplace would be, I would guarantee that most would say it is my ability to keep a smile on my face at all times. Standard Chartered Bank. Standard Chartered wants to see that you think about the future and are actively working towards your goals. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that. Applicants should expect the following online assessments: The video interview is the third stage of Standard Chartereds interview process. With Indonesia, India and Brazil presiding over the G20 until 2024, emerging markets. Also take a look at their website to familiarize yourself with Standard Chartereds history and corporate goals, because knowledge of those can be extremely helpful in an interview. Simple games related to aptitude were there. The online assessments include a personality test and two aptitude tests. First, they'll be looking to gauge your ability to see possibilities for improvement, so try to think of a time that you did just that in the workplace. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. Talk us through a time you worked with other people to achieve a shared goal.What were some challenges working with them? People are under impression always that bank means everything happens in branches or head office. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced. How are your strengths an asset to Standard Chartered? Our interview questions and answers do not represent any organization, school, or company on our site. Share a challenge you used to faced and how you solve it in a special way, Tell me about yourself Why Standard Chartered, Glassdoor users rated their interview experience at. ", "For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments.". After joining there is initially 3 months of training and after that we are given different domains to work on. What your interviewer will be looking to hear in the answer to this question is that you have familiarity in working with a few different types of software programs and have the flexibility to learn and thrive new systems. In your answer, try to highlight all of the duties you were required to handle and explain the little things that you did that helped keep you organized and on track while working through each task. ", "In my years in a front facing customer service role, I've prided myself on being the face of the franchise. Rather, I chose to get to know the remainder of my team to truly realize how toxic her talk was. You can find Standard Chartereds corporate values on its website. ", "My favorite manager was my very first manager when I worked at Company X. Throughout my career as a manager, I've had to have many difficult conversations with staff that were put on performance improvement plans based on their annual reviews and am comfortable having these conversations in a professional, yet personal manner.". These questions ask about past behavior to try and predict future performance. "Working in retails sales, my busiest days can be quite hectic with customer lines reaching throughout the store. "In my current role as a Customer Service Associate with ABC Sales, I am really the jack of all trades around our office. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. These skills have translated nicely to a few different data entry duties I hane taken during my career. Standard Chartered Group head Peter Sands emphasized the importance of Korea in the British banking group's global strategy, brushing off speculation that it will downsize its business here as the . Standard Chartered Bank overall rating is based on 3.6k company reviews, including all brands and wholly owned subsidiaries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When expanded it provides a list of search options that will switch the search inputs to match the current selection. What makes you the best candidate for this job? Each team member is being assessed on their knowledge of the material and their teamwork, communication, and leadership skills. ight away, I cut her off and told her that I didn't want to hear her talk bad about any of our coworkers. Have some examples prepared that demonstrate your ability to embody these traits. Three rounds of Pymetrics assessments, which are personality, VBA, and VI. I interviewed at Standard Chartered Bank, Written test is there for any level of experience for 18 or more year of exp its not required, mostly code and algorithm writing , 2 technical round fallowed by manager round then HR. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with Standard Chartered. HireVue interviews can be very stressful for applicants since there is no live interviewer asking questions. Read about Standard Chartered as a company and a recruiter. I currently do administrative work in the insurance industry and this online system has been a wonderful addition to our team to replace the use of spreadsheets and email to house our information. Any time that I delegate work, it is important that I put the work in the hands of the right person and I do this by knowing the colleagues that I manager very well. The video will use a HireVue algorithm to analyse information from your answers and also non-verbal points, such as facial expressions and eye movement. You can answer on your cell phone, laptop, or desktop computer as long as it has a camera. Then, they are provided ninety seconds to discuss their answers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In my current environment, we all rely on each other to make the entire operation work. Making strong connections with others, who were facing the same difficulties as I was, was very helpful.". I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Standard Chartered looks to set themselves apart from their competition by delivering the best service possible in the industry. In your answer, talk about your ability to use your communication skills to your advantage and how you use teamwork to solve problems at any level. ", "When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. Our date tracking prior to 2019 was not accurately kept. 2. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver. Interviews at Standard Chartered Bank Experience Positive 64% Negative 12% Neutral 24% Getting an Interview Applied online 56% Campus Recruiting 12% Employee Referral 11% Difficulty 3.0 Average Hard Average Easy Interviews for Top Jobs at Standard Chartered Bank International Graduate (101) Intern (46) Analyst (42) Internship (36) 00:58. Ensure team's adherence to process. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team. The answer choices range from least likely to most likely. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours. They are interested in your values and want to hear about your experience developing relationships with managers. ", "As you can see from my resume, I have over 10 years of management experience and within that experience, I have a lot of experience in the performance appraisal processes for my staff. AN. How is their IT department for roles like Director or VP? Share how this job will help you get one step closer to achieving your goals. She was attentive and spent a lot of time mentoring me. Not wanting to lose sleep over this, I made myself a note next to my alarm clock and called the CPA the next morning upon waking up. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. Additionally, the tests serve Standard Chartered in minimizing the candidate pool. Try to keep it relevant and relatable to the position. While I can handle most calls on my own, sometimes I get customers that call that are very upset with the services provided by our field technicians or the products that we installed. 01/03. After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths. ", "Throughout my time with my current financial institution, I have worked proficiently with the Oracle FLEXCUBE program and MX for Banking software. Commercial Customer Service Representative. Get started with your Free Employer Profile, interview process at Standard Chartered Bank. Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at Standard Chartered asking you that question. This report is identical to the one Standard Chartered receives. Especially around the holidays, I was often handling drawers with over $10,000 cash in them at the end of my shift. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team. Your question bank sample is on the way! We shared a few funny memories of my dog and when her transaction was finished, she thanked me immensely for sharing the conversation with her. Now, I've gotten to the point where I've gotten to get him well enough where I can see when he is having an off day. We have regular team huddles to provide ongoing communication about process changes or upcoming events. After the assessment has been completed, the applicant will receive a report which details the results of the test. How do you deal with a stressful situation? Interview process at Standard Chartered Bank Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 26% About a month 20% More than one month 19% About a day or two 18% About a week 16% Most reported steps On-site interview 60% Phone call/screening 54% Background check 45% Written test 26% Group interview 23% It was a pleasure to join the B20 Indonesia's Inception Meeting. Banking software programs often resemble other accounting type software as well. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Then, the recording will give you one minute to answer the question. Then, really try to reflect on what you did that made it possible to make the best of the situation. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me.". Right now, I serve as the trainer that works with new tellers for three of our branches. Then, try to align your answers to the sample questions to the traits that the company favors. When the next customer approached, she informed me that the pillows she was purchasing were buy two, get one free and I realized that the previous customer hadn't received that deal.
