This can be paid by credit card. Book your resort stay, today. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. I am wondering if anyone can help me, this performance has been cancelled and i am. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Get browser notifications for breaking news, live events, and exclusive reporting. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Material and methods: The triage and the treatment protocol were established based on the scientific data. They were moderate and fun. Guests are permitted to bring their own life jackets. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Food is edible at best. Swim caps are allowed. Are water park passes included with stay? Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. ", Elizabeth warns "Beware of double charges.". We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Waterslides and our elevated attractions are not wheelchair accessible. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. What is the common attire and footwear for the water park? Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. There are also spinners in the water park to dry swimsuits. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). (513) 459-8885. However, you can arrive as early as 1:00 p.m. to begin using the water park. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. What is included in the Great Wolf Lodge Voyagers Membership Program? COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. We do not offer any hook ups or dumping stations. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . . Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Cookie Settings/Do Not Sell My Personal Information. It refunded many customers, but some fell through the cracks. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. Upon check-out any unused funds will be credited back to your account. Can I request a particular suite style during check in? By providing us with information about your needs the Culinary Department can assist with your dining options. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Great Wolf Lodge plans to reopen on April 2. We got the kid cabin and the kids loved having a separate area with their own TV and table. That is where you will receive your keys and water park wristbands. 2021 CBS Broadcasting Inc. All Rights Reserved. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Visit greatwolf.com and log into your account to see Bonus Deals. There may be fees associated with the replacement of RFID wristbands. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. 20 min if your lucky. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. I took the kids again in Sept 2020, after lock down began. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Points can be redeemed when bookingthe room portion of a future stay. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. 2501 Great Wolf Drive. Room check-in does not begin until 4:00 p.m. or as your room becomes available. There have been no reported cases of COVID-19 at Great Wolf Resorts. "It was our 3-year-old's birthday," she said. Tripadvisor performs checks on reviews. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Make great memories with your kids . Great Wolf Lodge does allow RV parking as long as you are a registered guest. Please review waterslide safety rules for each waterslide as they may vary. Please see our partners for more details. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. I appreciate that it kept us all active. How can I use my points on a room booking? Please leave a comment on the reservation booking screen with your suite location preference(s). In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Are there chairs (aside from cabanas) to leave our belongings? All about Great Wolf Lodge in Gurnee in recent weeks. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. The majority of our water park is indoors. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Please note that there will be an authorization hold on all cards at the time of check-in. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. It was more crowded and less fun, but still had a good time. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Wired access is also available at our lodge within our conference function space. 2023 Great Wolf Resorts, Inc. All rights reserved. How much of the park is outdoors? So our $1600 night would now be $2100! We got our wristbands and proceeded to the pool area. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. To find more, please read our Privacy Policy and Cookie Policy. In a statement, Great Wolf Lodge cited the large gathering. Country Inn & Suites by Radisson, Traverse City, MI. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Please. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Let your imagination soar and design an experience you know they'll love. We welcome guests with special dietary needs. The other two were bogus. Checks cannot be used as a form of payment at the lodge, only for a deposit. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. The entire place is original from when it was built im sure. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. This place is not worth all the money you spend to get a room and book activities for your kids. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Does Great Wolf Lodge provide Sign Language interpretation services? Are cabanas available to use in the water park? The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Please view our terms and conditionsfor detailed information on our cancellation policy. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Bonus Deals can be used with deal codes. "He had a really good birthday," Walker said. Who can use mobile check-in and how does it work? We also discourage use of the hot tubs. Hope they are proud. Does the lodge offer a commissionable rate for travel agents? Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. But Great Wolf Lodge is hoping the reopening process is sped up. Reserve your cabana today! Larger items, such as luggage, will need to be kept in your room or vehicle. The room mostly seemed clean with just a bit of dust around the bunk beds. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Prices are the average nightly price provided by our partners and may not include all taxes and fees. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. A cleaning fee may be applied if this policy is not followed. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Are advanced deposits for reservations required? If you would prefer to make a reservation over the phone, please call 800.605.9653. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. 2023. So half of the water park was closed on a Saturday. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Form of payment at the Lodge of RFID wristbands funds will be an authorization hold all! Corporate entity as large as Great Wolf Lodge is hoping the reopening process is sped.! 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