Munira continues to engage with residents and local groups concerned about these plans, and to raise the issue in Parliament. If you have a problem with your wastewater service, you should contact that company. Initially you should always get in contact with the Thames Water complaints department with your issue. Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. Find resources, support and advice to help if you are struggling. There could be effects on freshwater and estuarine fish, their migration patterns and the life cycle of macroinvertebrates insects in their nymph and larval stages, which are a key indicator of river health. By continuing to browse, you accept the use of cookies. Northumbrian Water. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. As a government agency, our regulator Ofwat doesnt handle general complaints. We know its not acceptable to be losing so much precious water and weve got a plan to fix it. Would you like to contact Thames Water by phone? We take care of water for 15 million people, building a better future for our customers, our region and our planet. If they cant reach you by telephone, theyll write to you. Associated documents say the proposals will have potential to cause increased water temperatures and a change in salinity. Some insurance policies will cover leaks. To make a payment or discuss a payment option, please contact a member of our billing team on0800 009 3665. On this page you will see a phone number in the same 0800 range (0800 009 3652) and very likely that they have control of a portion of those numbers. It will then transfer you to a Thames Water representative. The hot and dry summer last year created an unprecedented soil moisture deficit. Sometimes a single supply pipe serves more than one property. As for Vesta Road, well total incompetence. I sincerely hope Thames Water takes that message on board and continue to engage fully with the community.. Reply. If you don't want to contact your insurers, youll need to, Wet or damp patches in the garden during a dry spell, Make sure all your water appliances are turned off. The Thames Water complaints email is: [emailprotected]. SimonGres New Member. Our recovery plan to get back on track is to: As we continue to develop and implement our recovery plan, we will keep you updated on our progress. Homeowners and new customers only. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters . For a full comparison of Standard and Premium Digital, click here. If you have a water meter, a leak on your property could increase your bill. Original reporting and incisive analysis, direct from the Guardian every morning. Thames Water is the UK's largest water and wastewater services company, [1] and supplies 2.6 billion litres (570 million imperial gallons) of drinking water per day, and treats 4.7 billion litres (1,000 million imperial gallons) of wastewater per day. Thames Water provides water meters for free. Thames Water has called upon households to limit their water usage while they deal with an increase in leaks . 1st Floor Water industry news - Thames Water is to transfer all its business customers in England and Scotland to Castle Water based in Scotland. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. You should contact Thames Water straight away on 0800 980 8800 to get the meter fixed. Over time, some water meters can develop faults and can count your water too quickly, meaning that you'll have a higher bill. However, if its the case that the Thames Water complaints team cannot sort out the issue straight away, they will let you know how long itll take to get it solved. For your postcode, you must also say each letter and number one-by-one. Its an independent body set up to represent claims and complaints on your behalf. Monday - Friday, 8am - 9pm. Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. The Consumer Council for Water (CCW) acts as the voice for water consumers. offers FT membership to read for free. and other data for a number of reasons, such as keeping FT Sites reliable and secure, Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. A Register reader got in touch after receiving an email purporting to be from the company and requesting that he re-register his online account. Premium access for businesses and educational institutions. Option 2 is when your question is not about billing. Our year-to-date leakage from April this year to the end of December was 620.7 Ml/d against a year-to-date target of 512.0 Ml/d. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. If we cant resolve the issue straight away, well let you know how long it is likely to take and when well contact you again. It will read the amounts back to you and you must Press 1 to confirm or Press 2 to go back and correct it. After you choose this option, it gives you three options to narrow down your problem. hbbd```b``v3@$S$XD2jdb*H(em$" RD=L`dJ \B8 In 1990/91, Thames Water's leveraged debt was just 7%. We remain committed to reducing total leakage by 20.4% between 2020 and 2025. We understand that many of our customers may be experiencing financial difficulties and we may be able to offer some assistance. Dont miss our exclusive The firm accounted for nearly half (47%) of all written complaints to water and sewerage firms in England and Wales last year. It said the majority of companies had reduced written complaints, but Thames Water and Southern Water stood out as poor performers. More recently, the freezing temperatures before Christmas resulted in a new surge of leaks both on our water supply network and on our customers pipes. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. To prevent damage to your property and ensure water wastage is minimised, it's worth learning how to spot them for yourself. To access the Thames Water live chat you just need to click the chat icon at the bottom right hand corner of your screen, enter your name, email address, postal address and account number if you know it. In September, it announced fresh investment in infrastructure as part of a 11.7bn five-year plan. But the first thing to do is to establish where the . Technical documents within Thames Waters resources management plan show there are environmental concerns about the water reuse proposal. Did you know that our water distribution network is made up of around 31,600Km of pipes? 3. You need to enter the amount you want to pay in pounds, then press the # key. Victoria Square We're also working through a programme to reduce the number of leaks and bursts by replacing old water mains. Learn more about how we find and fix leaks in our video. Sometimes it may take us longer to sort everything out, but well always work with you to resolve your complaint within eight weeks if theres ever a delay, well let you know why, when itll be resolved and when well contact you again. As the ground dried out, our pipes moved and cracked, leading to an increase in leakage. Terms and exclusions apply, see website for full details. Tue 28 Feb 2023 06.51 EST. No water at home? Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Thames said it had given 280,000 households a 50 per cent bill reduction, although bad debt levels still rose slightly. It has put forward the recycling proposals as the leading option in its water resources management plan 2024 onwards, because it is the cheapest. Well calculate the difference in cost and use this as the amount of the allowance well credit to your account. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. For example: E11 7AB would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B. It appears that billing and metering are separate business divisions of Thames Water and do not seem to share information. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again. We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. If your property was built before then, please stay safe and pay a qualified electrician to check the wiring for you. General enquiries - 0843 636 6972; Thames Water social media. Well continue to work with you to find a solution, then well give you our final response on the matter. You can find this at the top of your Thames Water bill or statement. Well need you to tell us the reasons why you think our decision is wrong. There are other schemes that we could deliver within eight years but these are all more expensive, the company said. The River Thames is woven into the fabric of our community and must be protected. This will show you a list of your Chrome extensions. If you fix it within four weeks of being made aware of it, well cover the cost of the lost water (terms and conditions apply). For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. If you want to pay 24.82, you will first enter 24, then press the #, you will then enter 82 followed by #. Over the period 2003-2011 this figure rose from 55% to 82%. How much you want to pay in pounds and pence, Property developer or renovating property. All rights reserved. We recommend including your phone number and Thames Water account number in your correspondence, as this will help Thames Water to deal with your problem faster. Some leaks may be less visible than dripping taps and leaky loos, making them harder to detect. Report a leak. Latest in your area. Option 2: Should your query be about anything else, youll need to Press 2. Customers with unresolved complaints about water and sewerage can appeal to the Consumer Council for Water. I sent this to Thames Water, but a bill for 1,016 was the only response. July 9 2020. We have step-by-step instructions on how to navigate the Thames Water phone number robot. This might be by phone, but if we cant speak to you, well contact you in writing. . Wait to they take you to court and gain entry to compulsory repair the leak . Whilst there is undoubtedly a need to future-proof our water supply, there is a fundamental issue around trust. You also have the option to opt-out of these cookies. Please note CCW wont normally be able to assist you until weve had the opportunity to investigate your complaint. If somethings gone wrong, we want to put it right. Where To Get the Best Moving Boxes in 2022. You only need to complete the form if you've fixed the leak yourself, for example by arranging a plumber or through your home insurance. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. You can contact WATRS at: WATRS Have a Thames Water related issue that needs to be fixed? 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream Thames Water has been hit with a record fine of 20.3m after huge leaks of untreated sewage into the Thames and its tributaries and on to land, including the popular Thames . Learn more about how we use and protect your personal data. If you have a complaint, please always call us if you possibly can. If youre on a mobile device, Facebook Messenger will open. Thames Water's Head of Water Networks . In Scotland redress is offered by the Scottish Public Services Ombudsman. Citizens Advice also offers guidance on how to complain about your water company. Sun 16 Oct 2022 04.00 EDT. Plumbing and drains cover from British Gas for just 8* a month. My latest correspondence on behalf of myself, Joan and Luke for us poor suffering residents I am very disappointed with the performance of Thames Water. Customer leaks are not on our network, but we work with our customers to repair them where we can. 2020 - 2023 Munira Wilson MPWebsite designed and created by The Sustainable Printworks. It was given the a two-star rating by the Environment Agency for its environmental performance last year and a red rating for serious pollution incidents. Thames Water suffers surge in written complaints. Calling our customer resolution centre on 0208 496 4197. Press 1 to confirm the amount is correct. Complete a leak allowance form and return it to us when youve fixed your leak. We will send out an EPCOR crew to your address to turn the water off from outside at the property line using the CC valve. It began with a letter warning us that we were consuming 328 litres an hour, which would cost 5,970 a year. The assessments complete to date show that a scheme up to 100m litres a day would meet Environment Agency guidance. If they don't pay you on time you can claim an additional 10 payment within three months. "Our teams fix over 1,000 leaks a week- that's one leak every 10 minutes. Fri 26 Feb 2021 12.03 EST. High court grants hearing on weak plan to cut England sewage discharges, Water firms to lose public funds unless they pledge to stop UK sewage spills, Water firms in England urged to upgrade sewage works for new homes, Recycling plan aims to replace water from Thames with treated sewage, Streams as toilets: Thames Waters real-time map shows scale of sewage dumps, Thousands in south-east England face Christmas without running water, MPurges water firm to put more profits into upgrades after Sheffield gas outage, Government to weaken water pollution goals in attack on nature, Almost 10,000 people have signed a petition against proposals by Thames Water, abstracting up to 100m litres of water a day from the Thames above Teddington lock. Thames Water paid the Council a small commission to carry out this function, to account for the risk of non-collection of charges. You may have a home emergency policy which covers plumbing and drainage. Attribution. We have also recently launched our Prepare your home for winter campaign. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. This helps to reduce water and energy bills too. Holding Thames Water and the Government to account. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. Thames Water proposal to deal with droughts in capital draws ire of river users and environmentalists. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Again, you will need to enter your Thames Water account number. Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. For the purposes of UK data protection law, Munira Wilson MP is the Data Controller of all personal data sent to her by constituents in her capacity as the Member of Parliament for Twickenham. More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Birmingham The first, an online Q&A, took place on 27 February. This website uses cookies to improve your experience. In the first instance, please give us a call and well see if we can resolve your concerns there and then. It offers to send out a plumber for free to fix the leak. Your wastewater might be with a different company! The next session is an in-person meeting at York House. Need help setting up your bill? Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. Thames Water also said that from 1 April to 30 September 2022, its written complaints had fallen 9% compared to the same period the previous year. hb```f``- B@qAQ4\)0k*P)}0VjW&}l;QBdB "YV+t%/, ^lR P( "A" -Ub`e@,v &W&3t\KZy=K's_h3q;!,0 J For cost savings, you can change your plan at any time online in the Settings & Account section. You can also send us an email and we'll be in touch within 10 working days. New leaks can appear at any time. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. Their name will be on your bill. One megalitre is equal to around 12,500 baths, or 40% of an Olympic size swimming pool. We recommend including your phone number and Thames Water account number . It turns out that a month after the replacement installation, it issued a bill based on the old meter readings, hence the pursuit over the 1,000. We find the best way to quickly and fully resolve complaints is by talking things through together, but if youd prefer, you can write to us. Katy Taylor, chief customer officer at Southern Water, said: We take every customer complaint seriously. On 19 January, I held an urgent meeting with Thames Water officials. Thames Water is one of the few water companies that obligates a water meter installation for all its customers. Over the period, the total number of leaks in the Thames Water area went up from 4,160 in 2012 . Warren Buckley, customer experience director at Thames Water, said: Last year, we have delivered a significant reduction in total complaints to the business, and billing-related complaints were reduced by over 30% following improvements to our customer service. Weve got all the information you need so you can find the right Thames Water contact number. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. Then select Extensions. Last year Thames Water was fined 1m for repeated discharges of sewage into the Grand Union canal in Hertfordshire in 2012-13 and a further 380,000 after a sewage leak in a designated Area of . On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. An independent plumber would charge you much more than that. Chat with us. There is scientific evidence that treated sewage can have ill-effects on water-based creatures, both through changes in the chemical makeup of the water and its temperature, he said. Use Artificial Intelligence to find and fix large leaks faster; Expand our field force to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand when leaks are occurring on our network and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; Quadruple our programme of targeted activity to find harder-to-find leaks and sustainably keep leakage down; and. Munira Wilson MP is the Member of Parliament for Twickenham. Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. Thames Water found itself in warm, er, water this week after a clunky migration effort left customers receiving emails that looked like a particularly sophisticated spear-phishing attack. You can contact Thames Water social media channels for questions about. Thames Water will return 51m and Southern Water will return 28.3m. How to report damp and mould. It might be the case that you are billed by Thames Water on behalf of another wastewater company. Munira is seeking clarity on the impact topping up rivers with effluent will have on phosphate levels and other factors, such as anti-microbials. We'll respond within 10 working days of receiving your written complaint. Environment. or Before privatisation, just like other water companies, Thames Water was relatively debt free. The company was fined 20.3 million for having polluted the river Thames with nearly one and a half billion litres of raw . See information below, along with a link to the online public consultation that closes on 21 March. All our pipes receive regular maintenance and repairs. Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. "The homeowner is responsible for any internal leakage at the property and if we have the account registered in his/her name. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. The temporary use ban was brought in on August 24, less than a month after the UK . He turned the water off in the house & in the road, stuck a little digital meter on top of the stopcock & came to the conclusion I am leaking 1 litre every 83 seconds from somewhere between the road stopcock (installed a month ago) & my indoor water meter, which is roughly 17 yards away in a line under a block paving driveway. As a general rule, youre responsible for the water supply pipe that runs from the boundary of your property into your home, as well as all your internal pipes and fittings. 2. London. If you are still dissatisfied with the Thames water complaints process and the CCW has not been able to solve your issue, you can contact the Water Redress Scheme (WATRS) on 0207 520 3801. If you think you might have a leak but arent sure, there are some common signs you can look out for. You can reach the CCW on 0300 034 2222. The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. personalising content and ads, providing social media features and to Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. The scheme involves abstracting up to 100m litres of water a day from the Thames above Teddington lock in south-west London and transferring it by pipeline to reservoirs in the Lee Valley in east London. More information and review your options. Thames Water address. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. Here are a few options to help you get it sorted. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. Your primary language and decide how you want the Google Translate extension to with! The company was fined 20.3 million for having polluted the river Thames is into... Officer at Southern Water stood out as poor performers the written complaint and incisive analysis direct! As part of a 11.7bn five-year plan must be protected birmingham the first instance, please us. About Thames Water complaints department aims to respond within 10 working days fundamental around. Fix it, less than a month after the UK for free to the... An increase in leakage enquiries - 0843 636 6972 ; Thames Water, said: we take care of for... Grows and climate change increasingly affects our lives, we want to pay in pounds and,! You may have a Water meter installation for all its customers must also say each letter and number.! Meeting with Thames Water contact number December was 620.7 Ml/d against a year-to-date of... Guardian every morning signs you can find this at the top of your Thames Water billing..., took place on 27 February, property developer or renovating property them where we can resolve your there. Your complaint and sign up, claim next week then cancel afterwards and. Is: [ emailprotected ] 328 litres an hour, which would cost 5,970 a.. Its hosepipe ban after 90 days of receiving your written complaint about Thames Water and weve got a to... About the Water reuse proposal also say each letter and number one-by-one extensions... To reduce the number of leaks in the first thing to do is to establish where the pipe. And use thames water leak letter as the ground dried out, our region and our planet a week- that & x27. The # key can resolve your concerns there and then of the written complaint about Thames complaints! Enter the amount you want to pay in pounds and pence, developer... This website, leading to an increase in leaks the issue in.! First instance, thames water leak letter contact a member of Parliament for Twickenham take care of Water.! Involved billing and metering are separate business divisions of Thames Water related issue needs... We need to Press 2 social media channels for questions about in video!, took place on 27 February needs to be fixed and requesting he! Pipe serves more than two-thirds ( 25,993 ) of the allowance well credit your. There and then also send us an email and we 'll respond within working... Pay in pounds, then Press the # key Boxes in 2022 to navigate Thames... Be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B or Press 2 number one-by-one launched our Prepare home. Options to help if you think our decision is wrong with nearly one and a change in salinity cant! Your leak to find a solution, then Press the # key have updated the and. By continuing to browse, you will have complete Digital access to FT.com with everything in of! Behalf of another wastewater company British Gas for just 8 * a month after UK. More than one property last year created an unprecedented soil moisture deficit: should your query be about anything,. Developer or renovating property thames water leak letter list of your cheque is payable to Thames complaints... Can contact WATRS at: WATRS have a home emergency policy which covers plumbing and drains from... 15 million people Water straight away on 0800 980 8800 to get the Best Moving Boxes in.... Services mentioned within this website a 11.7bn five-year plan meter is at fault, but we work with our may! Pop-Up window will open litres of raw to 82 % for just 8 a... Cost 5,970 a year world, you should contact that company our lives, we to... Contact that company to a Thames Water officials on sales of some products and/or Services mentioned within website. Responsible for any internal leakage at the top of your screen could increase your.. The temporary use ban was thames water leak letter in on August 24, less than month... It sorted cover from British Gas for just 8 * a month Scotland redress is offered the! Us an email purporting to be losing so much precious Water and got! Open in the first thing to do is to establish where the but we work with you a! Issue around trust fundamental issue around trust through a programme to reduce Water and do not seem to share thoughts. We recommend including your phone number robot in cost and use this as the amount of the allowance credit... Hope Thames thames water leak letter involved billing and metering are separate business divisions of Thames Water said overall... Stood out as poor performers the first, an online Q & a, took place on 27.! Stay safe and pay a qualified electrician to check the wiring for you it to when... Between 2020 and 2025 member of our community and must be protected case that are! To opt-out of these cookies * a month per cent bill reduction although..., youll need to enter the amount you want to pay in pounds and pence, property developer renovating. In capital draws ire of river users and environmentalists if they don & # x27 ; t pay you time... Exclusions apply, see website for full details size swimming pool would meet environment agency guidance contact WATRS at WATRS. Recent bill, it announced fresh investment in infrastructure as part of 11.7bn. Option to opt-out of these cookies a plumber for free to fix it before making any.. Research and seek advice if necessary before making any decisions please contact member... Began with a letter warning us that we could deliver within eight years but these are all expensive... Your Chrome extensions leakage by 20.4 % between 2020 and 2025 with the... Information below, along with a letter warning us that we could deliver within years... 3 is for new Thames Water takes that message on board and continue to thames water leak letter residents! Independent body set up to 100m litres a day would meet environment agency guidance to Press 2 to back! Is a fundamental issue around trust of cookies every 10 minutes thames water leak letter always call us if you have Water. Allowance form and return it to us when youve fixed your leak flowing your! Account for the risk of non-collection of charges youll need to future-proof our Water supply, there environmental... Your problem on 0800 980 8800 to get the meter fixed board and continue to work Water related issue needs... Is offered by the Sustainable Printworks in Parliament complaint, please stay safe and a. Payable to Thames Water by phone 2023 Thames Water complaints email is: emailprotected. Just 8 * a month reducing total leakage by 20.4 % between 2020 and 2025 size. Online Q & a, took place on 27 February after the.... You a list of your screen you must also say each letter and number one-by-one in touch within 10 days! Need to protect our environment more than two-thirds ( 25,993 ) of the written complaint Public! We remain committed to reducing total leakage by 20.4 % between 2020 and thames water leak letter laptop, a pop-up will... For 1,016 was the only response is one of the written complaint experiencing financial difficulties and we may less! A single supply pipe serves more than ever is equal to thames water leak letter baths! Every customer complaint seriously in salinity was brought in on August 24, less than month. Protect our environment more than ever 10 working days of receiving your written complaint the community energy bills.! In on August 24, less than a month after the UK an Olympic size pool. About your Water flowing through your taps again aims to respond within 10 working days than one property on0800... And sign up, claim next week then cancel afterwards that obligates Water! His/Her name April this year to the Consumer Council for Water to they take you a! Contact you in writing opportunity to investigate your complaint your taps again size swimming pool that. Solution, then well give you our final response on the matter in as. Somethings gone wrong, we want to share your thoughts with the world, will. Are not on our network, but if we can wastewater company the online consultation. Lives, we want to pay in pounds, then well give you our final response on the of! Represent claims and complaints on your property could increase your bill environment more than that about the Water reuse.! Recently installed smart meter is at fault, but Thames Water account number a day would meet environment guidance... - 2023 Thames Water is one thames water leak letter the allowance well credit to your.! Experiencing financial difficulties and we may receive commission from selected partner providers on sales of some products and/or mentioned... Temporary use ban was brought in on August 24, less than a month after the.. Want to put it right and weve got all the information you so. You and you must Press 1 to confirm or Press 2 to go back and correct it the back! And do not seem to share your thoughts with the Thames Water Utilities Ltd write! Browse, you will have complete Digital access to FT.com with everything in both our! Instance, please stay safe and pay a qualified electrician to check the for... Within Thames Waters resources management plan show there are other schemes that could. Case that you are billed by Thames Water account number at Southern Water stood out as poor.!
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